March 23, 2020
Dear Valued Customers,
In light of the new measures announced by the authorities regarding the complete shut down of non-essential stores and businesses, we wish to advise you that all of our Bath Depot stores will be closing as of Tuesday, March 24th at 6pm.
All clients with an order that was ready for pickup at one of our stores can do so by March 24, before store closing at 6pm.
- We will only allow a few people at a time in our stores: this means you may have to wait outside or in your vehicule. Should there be a waiting line, make sure to keep a safe distance of 2 meters.
- Hand sanitization is mandatory: please make sure to wash your hands before entering the store and when exiting as well.
- No payment in cash will be accepted: only payments by credit or debit card are allowed.
- Please be courteous and patient: inadequate behaviour or comments won’t be tolerated.
ONLINE ORDERS (UPDATED)
Our website will still be up and running so you can still place your orders and plan your renovations. All orders will be processed in the order they are received, but take note our resources are limited and additional delays may occur. Should you wish to pick up your order at one of our stores and benefit from free store pickup, keep in mind your order will only be available a few days after our stores resume their operations, when the authorities will allow stores to reopen.
ORDERS PLACED, BUT NOT YET DELIVERED
Customers who previously placed an order that was planned for delivery on March 24 or after will have to wait until our stores and/or delivery services are operational.
SHIPPING AND DELIVERY DELAYS
Take note that with the current situation, we cannot guarantee any shipping or delivery date. We will however do our very best to deliver all order as quickly as possible when the situation resolves itself. No order will ship out as long as the governing authorities do not allow distribution centers and delivery companies to resume their operations.
Please rest assured that we will deploy all efforts to offer you the best service possible in these circumstances.
In this time of uncertainty, we remain dedicated to our top priority: our clients and employees. Our thoughts go out to everyone impacted by the COVID-19 and their families.
President Bath Depot